Common questions

Explore frequently asked questions by new customers

Beginers guide to Fidelity

How to get started with Fidelity?

  • Sign Up, Select an investment plan that suits your investor type, Fund your portfolio and your investment journey kicks off.

How long does it take to fund account?

  • Fidelity Tradex offers multiple deposit methods and their processing times differ. Before you go ahead and fund your account, please make sure that your account is fully activated. Cryptocurrency payments are credited instantly. If there is any delay, please contact Customer Support.

minimum amount to open an account?

  • The minimum deposit amount for any investment on Fidelity Tradex is $10,000 or its equivalent in any currency.

How to track my investment history?

  • Duplicates of investments made on your account are reported/provided to your web account/contact email.

How to make withdrawals/upgrade?

  • After a period of an accrued interest on your account, you have the choice of withdrawing all your funds including profits made or keep the funds and withdraw the profits. If your profits become enough to a plan you wish to upgrade, notify us with an email so you can decide on when to upgrade. Fidelity Tradex also issues platinum cards, you would be able to spend or withdraw your interests anytime from the card while the investment is running on your account.

How long does it take to send my profits?

  • On completion of the withdrawal process, your money will be sent to you within 48 hours with the method you choose, Fidelity Tradex provides an efficient and guaranteed withdrawals. If withdrawals will take time, clients are informed prior to time.

Leverage

How much leverage does Fidelity Tradex offer?

  • The amount of leverage Fidelity Tradex offers varies from product to product. Leverage is determined by the Initial Margin and Maintenance Margin levels. These levels specify the minimum equity you must hold in your account to enter and maintain positions. Leverage is not a fixed multiplier but rather a minimum equity requirement. You can see the minimum Initial Margin and Maintenance Margin levels for all products here. The highest leverage Pinnacle Spring offers is up to 100x leverage on its assets classes / JPY Futures Contract/ USD Perpetual Contract.

What is initial margin?

  • Initial Margin is the minimum amount you must deposit to open a position/portfolio.

What is maintenance margin?

  • Maintenance Margin is the minimum amount you must hold to keep a position/portfolio open. If your margin balance on Fidelity Tradex drops below this level your position will be taken over by the Liquidation Engine and be Liquidated.
enjoyment

Fidelity Tradex Securities Ltd ("Fidelitytradex"), is authorised and regulated by the Financial Conduct Authority, the FCA, (FRN: 911285) for the conduct of investment business. Enjoyment acts as your agent in the conduct of business, and will open an account for you with Enjoyment Securities (Australia) Pty. Ltd. ("Fidelitytradex") ABN: 55 956 249 457, holder of an Australian Financial Services Licence Number 576990 and regulated by the Australian Securities and Investments Commission ("ASIC").

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